Category Archives: Microsoft help

Registry Key Backup In Windows

Microsoft Problems

Microsoft Windows Registry

The registry is one way the OS keeps track of the installed applications, and it’s one of the most intricate components in Windows. When you make changes you don’t know too much about, there’s the chance of messing it up and causing problems. And like other stuff you don’t want to lose, registry entries can be backed up. What you do is backup parts of the registry, because the whole thing can’t be restored later from a single file. This is one of the more prominent Microsoft problems.

To backup the area of the registry that holds specific application settings, open the regedit window and navigate to HKCU\Software or HKLM\Software. There, find the key for the manufacturer that you’re trying to back up. Some applications don’t have registry entries to their name, but most do, and you’re likely to find what you’re looking for here.

The advantage of this is that if you reinstall your OS and restore the backup file, you won’t have to reconfigure all the settings you had previously. This is not an infallible process. But it works most of the time. Suppose, for example, that you wish to backup the context menu settings in Windows before making changes to them. For this, you’d be going to HKEY_CLASSES_ROOT\\. Here, right click on the key you wish to save, and hit Export. You can save the file under a name that’s easy to recognize later.

Registry Problems

Registry Backup Problems

After this, you’re free to make any number of changes because if something goes wrong, you can right click on the backed up file and have your old settings restored instantly. This is a speedy way of getting out registry problems you might unknowingly cause. But the restoration can’t be preformed for the entire registry, and only works for sections of it. You hear frequent workaround requests for this and other Microsoft problems on support forums online.

Exporting from the root node in the editor lets you copy the full registry and save it in a .reg file. This file will no doubt be huge, so be careful how you view it. Don’t even think of opening it in Notepad. Running the file would install part of the settings to the registry, and for the rest you’d get an error message. The issue is that some of the important applications settings fall in the second group, and you couldn’t get them back from an overall backup.

Xbox Services Go Down For Some Of The Users

Microsoft Problems And Support Chat Number

Help For Microsoft Problems

Microsoft has now acknowledged that some of the users faced issues while signing into the Xbox Live services on their Xbox 360 gaming console, Windows Phone and Windows 8 computers. This will block the users from games and video services in some of the cases. As per the reports of Microsoft, the Xbox accounts, multiplayer matchmaking and the Marketplace were up and running. Microsoft has acknowledged the issues with the Xbox services, though late.

“For our members that are currently unable to sign in to their Xbox Live accounts, we’re right here with you!” Microsoft said on its status blog. “We’ve got our team engaged and they are working hard to get everything back to normal as expediently as possible. You’re being so patient while we’re working, and we really appreciate you! We’ll update you on our progress as soon as we have more information.”

As per the Microsoft personnel, the outage affected, Xbox, Games for Windows Live, Windows Phone and Windows 8 services. The message from Microsoft for the users who are trying to access video services, games or any of the other Xbox services was cheery. The Xbox music service was working normally without any issues. “Oh no! We know that some of our members are having a difficult time accessing video, application, music, and game content on the Xbox console,” Microsoft said. “We want you back to enjoying the full scope of the Xbox Live service as soon as possible. We’ve got our best people working to get everything back to normal.”

Microsoft Support Forums

Microsoft Support Chat Number

Users were not much happy after hearing the announcement from Microsoft. Of course, they will be unhappy after hearing that the Xbox services may go down some time or the other. The Microsoft problems and support chat number refused to provide any more details on the news. Some of the users of the Xbox service were not able to access their videos, music and many of the other files and they were much dissatisfied with this. This has led to many complaints in the Microsoft support forums.

If you wish to know more on this news, you can contact the Microsoft problems and support chat number. They will be able to let you know more on this news and the latest updates on the issue.

Repairing Sent Folders In Outlook Express

Microsoft Problems

Microsoft Outlook Files

Though Microsoft Outlook is an effective news and email client, it might run into issues at times. Most of the Microsoft problems that arise are due to PST file corruption or damage. While some of the issues are simple and can be fixed by restarting the computer, some of them are so fatal that you might not be able to open the application at all. In case you have come across issues with the Sent folder, the instructions below will help you in solving the issue and getting back to work at the earliest.


  • Launch the application, click on the File option and then Folder. Then click on the Compact All Folders option.
  • Click on File once again, and from the drop down menu click on Exit. Open Outlook and test your email, i.e. if you are able to Send an email.
  • Now select the Sent Items folder, you will find this below the Inbox folder to the left hand side of the Outlook window. Click on the File menu, while the Sent Items folder is selected. From the drop down menu, click on Folder and then Compact, this option will compact all the items in the folder currently selected.
  • Next click on the Edit menu, then Empty Deleted Items Folder option. From the Sent Items folder, select all the messages that you want to discard. To do this, press down the Ctrl Key on the keyboard and select Messages, you will find that all the emails selected will be highlighted. When you have selected all the emails, click on the Delete icon. This will delete all the emails that you have highlighted. Do the same for the other folders such as Outbox, Drafts and Inbox.
  • Now click on the File menu and then on Folder. Click on the Compact All Folders option. Close and Open Outlook. Now test Outlook by sending an email from your inbox. Once the email is sent, check with the Sent Items folder, in case you do not find it, move on to the next troubleshooting steps.

    Microsoft Help

    Microsoft Outlook Express

  • Open Outlook Express and then click on Tools, and then Accounts. Now highlight the Mail tab, from here select the email account that has Sent Items issues with it. Take a Backup of the email account that has issues.
  • In the next step, you need to create an Identity in Outlook. Then check if the email account is working properly.

In case you are unable to find solutions for any Microsoft problems, you can call up our helpline number for advance support on all Microsoft products and services.

Common Issues With Mouse Pointers And Icons In A Computer

Microsoft Problems

Windows Live Problems

Windows from Microsoft Corporation is one of the best operating systems that most of us prefer to use. Some of the reasons why we prefer Windows computers is mainly due to its user friendliness. Even if you are new to a Windows computer, you can learn to use it without any difficulty. Though some of the features and functionalities can only be used by professionals, novice users, even if they are not aware of these, can still get the job done.

When it comes to working with Windows computers, the mouse and the keyboard are the ideal links between the computer and the user. Only with the help of the keyboard and the mouse will the user be able to work on the computer. A keyboard is an input device, since you enter the necessary commands with the help of the keyboard.

Talking about the mouse, you might come across some issues with the mouse pointer also while trying to click on a particular icon. There are plenty of reasons for issues with the mouse pointer. One of the top reasons might be due to the changes made by one of the software that you installed recently. It might also be an issue with that particular icon or file that you are trying to click. It might refuse to open due to a possible corruption or damage.

Whenever you have a sluggish or an irresponsive computer, you need to find out the root cause of the same and try to fix it. In most of the cases, this can be solved by restarting the computer. Some of the possible Microsoft problems and the remedies for the same are given below.

Changes In The Pointer Or The Icon

Microsoft Corporation

Microsoft Outlook Problems

In case you have installed software recently, there are chances for it to have changed the settings of the icon or the pointer. The software that you installed recently must have made the changes without your permission. However, you can fix this by making changes to the display settings from the Control Panel.

Pointers Or Icons Missing

You might notice that the some of the icons on the desktop along with the mouse pointer went missing all of a sudden. Ensure that the icon that you were looking for is configured in such a way that it appears on the desktop. For the missing mouse pointer, ensure that the mouse is properly connected to the computer.

To get assistance on fixing almost all Microsoft problems, you may contact our tech support desk via the hotline number or using the chat support feature.


Steps To Fix Synchronization Issues Between Microsoft Outlook And Office Communicator

Microsoft Problems

          Fix Microsoft Problems

If you have Office Communicator program installed in the computer, you can collaborate it with your Microsoft Outlook email client. With Office Communicator, you will be able to find out whether a person who has sent you a message in your Outlook is currently online or not.

However, sometimes Microsoft problems can creep into the program. The synchronization process might fail and with this, you will no longer be able to view who all in your contact list are online. Let us find out how to fix this issue.

Steps Involved

  • Launch your internet browser and log in to the Microsoft Online Services.
  • Go to the tab Options and choose Advanced Options.
  • Choose the option, Reconfigure My Desktop applications found under the menu Advanced Options. Mark the option for Office Communicator, Office Outlook and Office Live Meeting.
  • Check whether the SIP and the SMTP address of the primary email are same. Now, if this did not help in fixing the issue, change the values and check again. However, you should launch the Office Communicator program only after 24-48 hours.

Sometimes, you might receive an error, which says there was a problem connecting to Outlook. When you encounter this error, follow the steps below.

  • Open the Start menu in your computer and open the Run window. Enter regedit in it and click the button OK. This will bring up the window for Registry Editor.
  • Locate the key HKEY_CURRENT_USER\Software\Clients\Mail. Delete this key by right clicking it and choosing the option Delete.
  • Locate the key HKEY_LOCAL_MACHINE\Software\Clients\Mail and check if Microsoft Outlook is set as the default email client here.
  • Close the Registry Editor window and reboot the PC.

    Microsoft Outlook

            Microsoft Software Programs

Sometimes, you might be receiving an Outlook Integration Error. In this case, follow the steps below to fix the issue.

  • Close all programs running in your computer.
  • Go to the option for Microsoft Online Services application and sign in.
  • Choose the button Options from the menu for Microsoft Online Services.
  • Go to the Advanced Options and choose Reconfigure My Desktop Applications.
  • Mark all the programs that come under Reconfigure My Desktop Applications and choose the button Configure Applications.

With the above steps, you can fix the issues associated with the Microsoft Office communicator. If you have any further queries regarding the steps mentioned above or if you encounter any Microsoft problems, you may contact our technical support team for assistance.

Changing Encoding In Outlook Express

Microsoft Problems

         Microsoft Outlook Problems

Microsoft Outlook is a news and email client that is used by people to send and receive emails from any account that uses the POP3 algorithm. For instance, you might come across some issues like they might appear to be coded in HTML but you might find unexpected characters such as exclamations and other special characters. This happens, when the encoding setting is set to load the email in the default format. This issue can be resolved by changing the Microsoft Outlook encoding.


  • Launch Outlook express. Click on the Start button in the desktop, from the menu click on All Programs and then click on Microsoft and then click on Outlook Express from the ensuing menu.
  • You would find the menu bar to the top of the Outlook Express Window. Click on Tools from the menu bar and from the drop down menu, select Options, which would open the Options dialogue window.
  • From the Options window, highlight the Read tab and then click on the International Settings button. The International Settings dialogue window opens.
  • If the check box with the label Use Default Encoding For All Incoming Messages is checked, uncheck the same. Click on Ok and then Close the window.
  • To complete the process of changing encoding, click on Ok from the Options dialogue window.

In case you want to encode just one message, follow these instructions

  • Launch the program from the Start menu.

    Microsoft Outlook Encoding

                  Microsoft Outlook Express

  • Click on the Tools menu and then click on Options from the drop down menu.
  • Click on the Mail Format option and then select the option International Options.
  • You will find an option that says Auto-Select encoding for Outgoing messages, if the option is not checked, then check the option by clicking on it.
  • From the message window that you are planning to send, click on the Format menu and then select the Encoding option, then you have several options to choose depending on the type of coding you want.

Microsoft Outlook Express is a great application bundled with various versions of Windows operating system right from Windows 98 to Windows Server 2003. Windows Mail came after Microsoft Outlook Express. Even though you might come across many Microsoft Problems in Windows OS, there are plenty of tools to solve issues that surface up in Microsoft Outlook. ScanPST is one such tool that helps resolve many such Microsoft Problems related to Outlook.

How To Solve Windows Update Issues

Microsoft Problems

              Windows Problems

Windows Update is a feature that is included in all the Windows operating systems from Windows 98. This is a default feature and it is integrated in the operating system. This feature will be configured during the installation of the OS. The Automatic Updates feature will be turned on by default and it will connect to the Internet and will check for the available updates. In the default settings, the updates will be installed automatically, but the users can change these settings. The user can disable the feature, make it install the update only after getting permission, and so on.

The malware program will mimic like the genuine Windows Update to get installed in the computer and you should be very much careful while installing the update. To prevent this, the user can disable the automatic download and installation of the available updates. The steps to disable Windows Update without encountering any Microsoft problems are explained below in this article.


  • Turn on your computer, click on Start button, and choose Windows Update. You will be able to find this in the Start menu. The System & Maintenance: Windows Update windows will be opened.
  • Select the Change Settings link that is located on the left pane.
  • Now you can choose the radio button that is located in front of the option that you need to select. The options that are available will be Download Updates But Let Me Choose Whether to Install Them, Install Updates Automatically, Check for Updates but Let Me Choose Whether to Download and Install Them, and Never Check for Updates.

    Microsoft Windows Update Program

                     Microsoft Errors

  • Select the drop down that is labeled Install New Updates. From here, you will be able to choose a frequency in which the OS checks for the available updates.
  • If you need to download and install the recommended updates, you will need to select the box near to the Recommended Updates area.
  • After making the changes, you can click on the OK button to save the changes that you have made. Doing this will close the window and the changes will be saved.

These are the steps to fix issues in the Microsoft Windows Update program. You should be careful while doing the steps, so that you do not encounter any Microsoft problems. If you have any doubts in any of the steps that are explained above, you can contact the Windows help and support team.

Addressing Problems With Automatic Windows Updates

Microsoft Problems

                 Fix Microsoft Problems

Windows operating systems needs frequent updates to remain secure, fast, and current. Microsoft encourages users to keep automatic Windows update option on to let the operating system remain up to date and to diffuse all potential Microsoft problems. However, because automatic Windows update can eat up a large number of data from the limited internet plans, many users prefer to turn it off. Consequently, the operating system becomes vulnerable to a large number of security issues and problems. At times, there can be issues with the automatic Windows update itself. Work out the following steps to fix the issues with automatic Windows update in your PC.


  • If the automatic Windows update is not working, turn it off and attempt to execute a manual Windows update. For this, navigate to the Windows Update website and look for all the missed updates. The Windows update website contains options for scanning your PC for the updates. If the website is able to identify the missed updates and install them, go ahead with the process. After installing all the missed updates, the problem with automatic Windows update should get fixed automatically. Often, the automatic Windows update option becomes non-functional when users miss out key updates.
  • If the Automatic update option does not get fixed, you should conclude that you still have pending updates that need to be installed by all means. You can fix the problem by re-registering your Windows Installer program. To re-register the program, navigate to the Windows Start menu and select the Run option. This will open up the Run command window. Enter msiexec/unreg in the type field and hit the Enter button on your keyboard.

    Security Issues And Problems

                Microsoft Windows Operating System

  • Again, go to the Start button and select the Run command.
  • Enter msiexec/regserver in the blank field and hit the Enter button. This will re-register the Windows Installer program. Ensure that the automatic Windows update is on and exit the window. Go to Windows Update option from your PC and check for updates. If you have missed out any past updates, you will be notified about them now and the updates will be installed automatically as you have turned the Automatic Windows update option on.

The above steps must have helped you deal with Windows update issues. Windows update is one of the top five Microsoft problems. Microsoft insists that users download and install Windows updates on a regular basis to stay protected against all types of unnecessary bugs and security threats.

About Using Outlook And Exchange Server

Microsoft Outlook Support

               Microsoft Outlook Support

There are many things Outlook lets you do, and sending emails is just one of them. Outlook helps you render your work faster and more efficiently. This email client lets you manage reminders, tasks, and calendar schedules. This way, you can set up meetings and appointments so as to remember them when the time comes. This isn’t confined to your own events, however; you can also organize events with that of other people, as long as they’re using the same Microsoft Exchange server.

How the server connection figures in

The first time you launch Outlook, it looks for an Exchange server to connect to. This is the online spot where every bit of your application info is stored, including emails. If the application is able to find the server and connect to it, you get all this information synced to a location on the computer. And if by chance the Exchange Server cannot be found, then the only information you have will be what’s already stored on the PC. The email client works in the offline mode.


One thing that people like about Outlook and Exchange is that with the two working in sync, they can check out other people’s schedules, for purposes like setting up a meeting. You could try this too, but for this to work, it would require you being connected to the Exchange server in question. If for any reason you’re not, then other’s people’s calendars will not be accessible. This also happens if the Exchange Server happens to be down at the time, which is a common occurrence.

Outlook Connection problems

It is probable that logging in to the Exchange server goes successfully, but after that, your connection can get cut, because of a number of

Microsoft Outlook Probes

Microsoft Outlook Probes

reasons. If this happens and you then try to access the server, you won’t be able to. You might have been setting up a meeting or changing an existing one. All of the changes made after the connection severance will be lost. The best scenario is that you get a notification as soon as the connection is dropped, so you don’t waste any time with the data organization. What you do have left over, you can save locally and then send over later.

For these or similar Microsoft problems you need help fixing, check out the latest posts. You can narrow down the selection of items by using the Search function, so that you get the most relevant information regarding the Microsoft problems concerning you.

Troubleshooting Rundll.Exe Error In Windows XP

Microsoft Problems

             Fix Microsoft Problems

Malware or virus infection cannot damage your PC’s hardware components but it could erase all your valuable data, corrupt the operating system, or slow down the PC performance. When the PC gets infected with malware or viruses, it will start showing up some signs, for instance rundll32.exe.

What does rundll32.exe error message indicate?

Rundll32.exe is a common error message that pops up on Windows PCs when they get infected with viruses or malwares. According to Microsoft experts who deal with Microsoft problems, rundll32.exe is a Windows system process and therefore users are not supposed to delete it. Instead, you can work out the following troubleshooting steps for a fix.


  • Restart your Windows PC in Safe Mode. If your PC is currently, press the Restart button. When the PC is starting, keep pressing F8 key on the keyboard. This will open up Windows Advanced Options.
  • In the Windows Advanced Options menu, choose Safe Mode With No Networking option using the arrow keys and press the Enter button to proceed.
  • Execute the updated antivirus program you have in the PC. Once done, run the antispyware program. Keep an eye on the virus/spyware detection of the programs. Remove them at once when they are detected. After that, restart the PC to check whether the issue has been resolved. If it still persists, go to the next step.
  • The reason for the persistence of rundll32.exe error even after the deletion of the viruses and malwares is that the rundll32.exe file has been corrupted. Try to fix the issue by performing a Windows Repair Installation. Work out the following steps for the same.

    Microsoft Experts

         Solutions For Microsoft Problems

  • Insert your Windows CD in the CD drive of your computer and restart it.
  • You will be prompted now to press any key on the keyboard in order to boot from the CD. Press any key to continue.
  • When the Welcome to Setup window appears, choose Enter to proceed.
  • Choose Setup Windows XP and highlight the appropriate Windows Installation to proceed.
  • Enter repair mode by pressing the R key on the keyboard. Similarly, press F8 to accept Microsoft Licensing Agreement. The OS will be reinstalled now. During the OS reinstallation, the corrupted rundll32.exe file will be replaced.

The above steps must have helped you deal with rundll.exe error effectively in your Windows XP PC. To avoid recurrence of the issue in future, keep your PC free from viruses and malwares with the help of an effective antivirus program. For any queries, visit the official Microsoft problems and solutions page.