Monthly Archives: November 2014

Scanning Outlook Express For Viruses

Microsoft Outlook Problems

           Microsoft Outlook Problems

In this modern computing world, the threats of viruses and malware increase as and how the different features and functionality increase. When a computer has a virus infection, the behavior of the computer system will be abrupt and weird. You will find many changes in the way different applications behave, and you will not be able to send emails properly or you will not be able to work effectively. This not only affects your computer, but also gets carried with the emails messages you send to different people, which depends on the severity of the infection.

Hence, it is important to scan for viruses on the computer with the help of an antivirus program or some other utility. In case you are using Microsoft Outlook Express, you have a feature for scanning your emails for viruses. Follow these instructions to make sure that you resolve such Microsoft problems.


  • Before you start working, see that the computer displays all the hidden files. Go to the desktop and click on the Start button to the lower left corner of the screen. From the Start menu, click on Control Panel and then change the view. Click on View and then select Show hidden files and folders. Close the Control Panel now.
  • Look for the folder that contains all the Outlook Express files. Launch the Application, click on Tools to the top of the
    Microsoft Outlook Features

                                Microsoft Outlook Features

    window, then click on Options, then Maintenance and then Store Folder. Make a note of the Location of the folder on the computer hard drive.

  • Close the Outlook Express application and then connect to the internet. Look for the best Antivirus Software online, Download a free copy and Install the same on your computer. You will have to follow the onscreen instructions to complete the installation process.
  • Open the antivirus software, run a Scan on the location that you made a note of previously. Click on Ok. Initiate a scan in the antivirus program and let it scan all the files and folders. In case there are Microsoft problems, follow the prompts that appear to resolve the same.

After you scan the location containing Microsoft Outlook Express files, run a scan on the computer. In case there are issues on the computer, you need to take steps accordingly. If you are not sure what to do, get help from a support technician either through phone or through chat support.

Troubleshooting Rundll.Exe Error In Windows XP

Microsoft Problems

             Fix Microsoft Problems

Malware or virus infection cannot damage your PC’s hardware components but it could erase all your valuable data, corrupt the operating system, or slow down the PC performance. When the PC gets infected with malware or viruses, it will start showing up some signs, for instance rundll32.exe.

What does rundll32.exe error message indicate?

Rundll32.exe is a common error message that pops up on Windows PCs when they get infected with viruses or malwares. According to Microsoft experts who deal with Microsoft problems, rundll32.exe is a Windows system process and therefore users are not supposed to delete it. Instead, you can work out the following troubleshooting steps for a fix.


  • Restart your Windows PC in Safe Mode. If your PC is currently, press the Restart button. When the PC is starting, keep pressing F8 key on the keyboard. This will open up Windows Advanced Options.
  • In the Windows Advanced Options menu, choose Safe Mode With No Networking option using the arrow keys and press the Enter button to proceed.
  • Execute the updated antivirus program you have in the PC. Once done, run the antispyware program. Keep an eye on the virus/spyware detection of the programs. Remove them at once when they are detected. After that, restart the PC to check whether the issue has been resolved. If it still persists, go to the next step.
  • The reason for the persistence of rundll32.exe error even after the deletion of the viruses and malwares is that the rundll32.exe file has been corrupted. Try to fix the issue by performing a Windows Repair Installation. Work out the following steps for the same.

    Microsoft Experts

         Solutions For Microsoft Problems

  • Insert your Windows CD in the CD drive of your computer and restart it.
  • You will be prompted now to press any key on the keyboard in order to boot from the CD. Press any key to continue.
  • When the Welcome to Setup window appears, choose Enter to proceed.
  • Choose Setup Windows XP and highlight the appropriate Windows Installation to proceed.
  • Enter repair mode by pressing the R key on the keyboard. Similarly, press F8 to accept Microsoft Licensing Agreement. The OS will be reinstalled now. During the OS reinstallation, the corrupted rundll32.exe file will be replaced.

The above steps must have helped you deal with rundll.exe error effectively in your Windows XP PC. To avoid recurrence of the issue in future, keep your PC free from viruses and malwares with the help of an effective antivirus program. For any queries, visit the official Microsoft problems and solutions page.

How To Fix Windows Update Issues?

Microsoft Problems

        Microsoft Windows Update

Microsoft provides a set of updates for its Windows operating system, termed as Windows Update. These include Security or critical updates that protect the systems against vulnerability to malware attacks as well as other updates that improve the overall functionality of the OS. These updates once get installed, help in the proper functioning of the computer. However, at times, certain Microsoft problems related to these Windows updates can arise, which may force the user to contact the Microsoft tech support team.

Sometimes, the update may get installed improperly or even may interfere with another software application that has already been installed in the system. In worst cases, the Patch update, as it is popularly known, may itself be flawed. These factors can make your Windows system behave weirdly and even make the operating system that the computer runs on to work incorrectly.

For fixing such Microsoft problems, it is always recommended to revert back the system to a time before the flawed update was installed. To know how to restore your system, you can use the following instructions:

  • In the first step, you need to log on as Administrator. Now, you can click on Start, All Programs followed by Accessories and System Tools. Now, click on System Restore.
  • Next, you need to choose the Restore My Computer to an Earlier Time option and then click on Next. Here, you need to choose a restore point prior to the updates that are actually creating issues in your Windows system and then again click on Next. You would see a pop-up on the computer screen that lists all the changes that will be made. If it does, then press OK.

    Microsoft Tech Support

               Microsoft Issues And Fixes

  • Once you checked the list of changes, again click on Next on the Confirm Restore Point Selection page. This is to make sure that the System Restore process begins in your system. Once it is done, you can restart your computer.
  • Now, you need to again login to Windows as Administrator to check if the System Restore has completed. Once it is confirmed, you can install updates one by one to find out which update is causing the problem.

By following these instructions, you can successfully opt for the System Restore to fix the Windows Update issues in your system. To know more about the Windows Update and the steps to fix the issues, you may contact our technical support team.

Steps To Fix The Error 0x80004005 In Your Windows Computer

Microsoft Problems

                Fix Microsoft Problems

Microsoft operating systems run on majority of computers in the world. It is estimated that about 90 percent of the computers run on the different operating systems like Windows XP, Windows 7, Windows Vista, Windows 8 and Windows 8.1. You might encounter various Microsoft problems with these Windows operating systems. However, if you know the basics of computer, you can easily repair these errors.

Microsoft provides a list of common errors and the troubleshooting steps that you may try to fix these errors. One such code is ‘error 0x80004005′. This code is associated with the Windows Defender program. This error comes up when the program is unable to remove an adware from the computer. This is because the program stays within the System restore. Now, in this post, we will find out how to fix this error.

Steps Involved

  • Press the ‘Windows’ key on the keyboard to bring up the ‘Start’ menu. You may also click the ‘Windows’ logo on the desktop screen to open the ‘Start’ menu.
  • In the ‘Start’ menu, right click the option ‘My Computer’, which is present at the right pane of the Start menu.
  • From the menu that comes up with the right click, choose the option ‘Properties’, which is the last option in the list.
  • Select the tab ‘System Properties’ in the ‘Properties’ menu.
  • Choose the option ‘Turn Off System Restore on All Drives’.
  • Select the button ‘OK’.
  • A confirmation box comes up. Choose the option ‘Yes’ to confirm your choice.
  • Select the button ‘OK’ and this will close the window.

    Microsoft Operating Systems

                  Microsoft Online Support

  • Open the ‘Start’ menu again and choose the button ‘Turn Off Computer’. Choose the option ‘Restart’. This is important because the changes made to the settings will only be enabled after the restart.
  • Once the computer restarts and comes back to the desktop window, right click ‘My Computer’ again.
  • Go to the option ‘Properties’ and select ‘System Restore’.
  • Remove the check mark from the box next to ‘Turn System Restore Off’.
  • Select the button ‘Apply’.
  • Click the option ‘OK’ to close the window.
  • Restart the computer.

Once the computer restarts, you will find that the error ‘0x80004005′ has been removed from the system. The system restore function is also enabled. For further assistance on Microsoft problems, you may contact our technical support team.

Microsoft Asks Users To Uninstall The Troubled Patches

Fix Microsoft Errors

       Microsoft Operating Systems

Almost all the Microsoft users who installed the Windows update released by the company experienced the Blue Screen of Death error messages after its installation. With the widespread complaint about the update, Microsoft has asked all the users to uninstall it as soon as possible. There were four updates released by the company in its August set of patches, which were released on August 2. The updates were for fixing various security issues associated with the Microsoft operating system and was aimed to improve the features of the operating system.

However, the updates failed to deliver the desired results and it resulted in many issues. The first of the issues were associated with the fonts. Whenever a user installed a font, which was not part of the directory, it becomes impossible to revert or change it when it was loaded. The second issue was associated with the rendering of fonts. They began to malfunction after the installation of the updates. The third issue and the worst of all were the system crashes. Many users experienced system crashes with an error message. This Blue Screen of Death error message came on blue screens and the restart of the computer was the only way to get out of this issue.

In order to fix Microsoft errors that came up with update installation, uninstalling the faulty updates are the best possible solution. The software giant says, “Microsoft is investigating behavior associated with the installation of this update, and will update this bulletin when more information becomes available.” The statement from Microsoft further says, “Microsoft recommends that customers uninstall this update. As an added precaution, Microsoft has removed the download links to the 2982791 security update.”

Microsoft Support

                Microsoft Online Support

The latest update issue was encountered by Windows 8, Windows 7 and Windows 8.1 users. The users of Windows Server 2003 and Windows Vista also experienced troubles after installing the updates. As a damage control measure, Microsoft has released a patch to fix the issue. The fix is designed to change the computer’s registry and revert the changes that occurred with the installation of the update.

In order to fix Microsoft errors with the update, users will have to go to the Windows Recovery Environment and then remove the file fntcache.dat. The detailed information on this process is available on the Microsoft support website. You may also contact our technical support team to fix this issue.

Microsoft Partners with iFixit to Launch Repair Guidance Site

Microsoft Fix It

          Fix Hardware Issues

Most of us encounter software troubles with various programs in our computer. Now, if it is an issue with any of the Microsoft programs, most of us seek the help of Microsoft support center or use Microsoft fix it tools. You can find one Microsoft fix it tool for one Microsoft issue. In order to fix a Microsoft issue, you need to choose the exact tool.

Now, that was the case of fixing software errors. So, what will you do if you have an issue with any of the hardware components of your laptop, smart phone or tablet? Most of us take the devices to a service center for repairing it. However, Microsoft, along with the website iFixit, has released a new service, which is aimed to make people understand the different aspects of servicing these hardware items.

The new network partnership envisages making the people more skilled in fixing the issues with these items. This will help the people to save precious materials and time. Various programs are offered in the network. The network provides the users with elaborate repair manuals. Users will be able to ask questions in the community and share their views on a particular issue. The program also helps in cash-flow worksheets, giving marketing tips etc.

Microsoft Help

       Microsoft Hardware Support

One of the major aims of the program is to cut the rate of electronic waste. This was specified by Josh Henretig, who is the group manager for Microsoft’s Environment Sustainability. He says, “By providing free online training for people to set up a phone, tablet or PC repair business, we hope to increase the reuse of these devices.” He further adds, “Some studies have suggested that you would need to use a tablet or phone for tens of years before the usage footprint was larger than the manufacturing footprint. With this in mind, anything that can be done to extend the life of these smaller, low-power devices can have a positive environmental benefit.”

With the new step, we could expect that a large number of people would become capable of repairing their electronic stuff. It could particularly help those people who replace their old gadgets whenever a complaint arises.

Now, if you have a faulty device, do not forget to avail the new service before replacing it or taking it to a repair shop. For further information on this new initiative, you may contact the Microsoft help center.

Fraudulent Microsoft Support Schemes Still Prevalent

Microsoft Fix It

            Microsoft Error Scams

Remember getting emails from the Nigerian prince asking for your bank account details so he can send you millions of dollars? That particular scheme ran for a long time. Anybody informed enough would laugh it off and press delete before even opening the email. However, this scheme was targeted for the naïve; those who are bound to believe whatever crackpot story that came their way. Although those attacks have reduced recently, other new scams have made their way to your neighborhood.

These scammers could call you claiming to be from Microsoft. After establishing this false identity, they proceed to usher you to open your computer claiming that they discovered significant problems with your computer. Along with assuring you about the problem, they promise to fix your computer if you give them access to it. Few years before, a very similar scam ran along the lines of scammers posing as IRS agents.

This is unofficially called a ransom scam. The working is simple; they make use of a program that freezes your computer screen and then blocks all access to your computer until you pay them the ransom money they demand for. Once you hand over the cash, you receive a password that unlocks the malware application.

According to reports from users, we have been able to gather that most of these calls are just cold calls from scammers sniffing out gulling users. They pose as Microsoft fix it employees and direct you to open the computer’s Event Viewer. This tool is used for logging events and errors that occurred during normal operation and does not pose as any serious threats or risks.

IRS Agents

              Microsoft Hoax Scam

Once they scare you into believing there are serious threats with your computer, they direct you to a website where you have to download software that gives them control over your computer. The website would look legitimate and used by tech support service companies to remote access computer terminals.

If you receive any such calls, hang up the very instant. Microsoft fix it employees would never be calling in users who have errors in their system. Once they have remote access over your system, they can retrieve your bank details in an instant. Apart from that, they will purposefully install malware on your system and try to extort money from you.

Be sure to watch your back at all times and never entertain any calls, emails or flashing pop-ups that tell you that your system is at risk, because there are scammers everywhere trying to make a few bucks by using your gullibility against you!

Microsoft Users Face BSoD Issues

Microsoft Fix It

         Microsoft Support Team

Recently, Microsoft released a Windows kernel security fix in order to fix a security issue experienced by many users. However, after the release, this update started to cause a blue screen of death error in a number of computers and even forced many business professionals to reboot their Windows PCs.

The update, MS14-045, was launched by the software giant to fix a recurring flaw that was seen to be exploited by several hackers worldwide. Upon launching this security fix on August 12, Microsoft explained in their official blog post that, “The patch fixes three privately reported vulnerabilities in Microsoft Windows. The most severe of these vulnerabilities could allow elevation of privilege if an attacker logs on to the system and runs a specially crafted application. An attacker must have valid logon credentials and be able to log on locally to exploit these vulnerabilities.”

However, upon its release, several users started reporting to the Microsoft fix it and support center about the sudden occurrence of the blue screen of death error in their systems. Most users complained that even after repeatedly rebooting their systems, the issue could not get fixed. Microsoft was thus forced to pull back the security update soon. Commenting on the sudden Blue screen of death issue, sources from Microsoft stated that it could be the cause of a mishandling of a Windows font cache file in the customer systems and would occur only in specific circumstances.

The technicians available at the Microsoft fix it and support center started advising the customers about the same and said that the cache file was all that was responsible for the sudden occurrence of the BSoD error. According to Sophos head of technology Paul Bucklin, “You need to have one or more OpenType Font files, installed in non-standard font directories that are recorded in the registry with fully qualified filenames.” This accentuated Microsoft’s claims of the cause of the sudden error.

Security Update

             Microsoft Technical Issues

Even James Walker, security advisor at Trend Micro, stated that the patch pull by the company can cause issues for the same

business organizations who experienced this error. He stated that, “Since the vulnerability has been announced and the patch then pulled, there is of course a window of opportunity for cyber criminals to exploit the vulnerability until the patch is supplied.”

According to sources, Microsoft has been trying out ways to fix the BSoD error at the earliest. The longer the time the company would take, the more will be the number of unsatisfied users for Microsoft.