If you are using a Windows operating system on your computer, you might have experienced various issues with it. One of the Microsoft problems with the operating system is the hanging of the computer unexpectedly. This can be an annoying issue if you are doing an important work and the computer fails to respond to your mouse clicks. Sometimes, the operating system does not even shut down properly even after choosing the shut down button. In this post, we will help you to fix this issue.
- The first step is to find out the details of the error message. For this, select the option Details in the error window. The error window will include the details of the program, which is causing the trouble. Go to the Start menu and choose the Run window. Type, services.msc and click OK. The Services window comes up. Locate the service, which is making the computer freeze. For this, select the service and click the option Disable. Now, you may shut down the computer.
- One of the major reasons for the occurrence of the above-mentioned troubles could be a virus. Therefore, download an antivirus program to your computer and do a complete scan. You may also make use of online virus scanning tools if you do not want to download any programs to the computer.
- Taking your computer back to an early configuration could help you to resolve the issues with it. For this, restart the computer and keep tapping the F8 key. The screen will show up various options and from these options, choose Last known good configuration. Select the option and press the Enter key. This will take the computer back to the settings when it was working fine.
- If the above steps failed to fix the issue, carry out a repair installation. You need to have the Windows OS installation disc to perform this function. Place the OS installation disc in the DVD drive and restart the computer. You will receive the message, to press any key on the keyboard to boot from CD. Press any key and this will take you to the installation window of the operating system. Here, you will find the option for Repair. Select this option. Follow the on-screen instructions and restart the computer when the process finishes.
With the above steps, you can fix the Microsoft problems associated with the shut down and freezing of the computer. For further help, you may contact our technical support team.