After a three-day outage of its email service Outlook, Microsoft extended its deep regret for the inconvenience caused to the millions of customers worldwide. However, it was reported that even after Microsoft claimed that the issue has been fixed, some customers still found the site inaccessible.
According to a reliable source at Microsoft, the outage issue of Outlook was triggered by a failure in Exchange ActiveSync (EAS), a synchronization service employed to sync tablets and smartphones with multiple data such as email, calendar and contacts saved on Microsoft Exchange Server Systems. On Saturday, a Microsoft representative was quoted extending an apology on Microsoft’s behalf.
However, confusion continues among techies and Outlook users as the issue still seem to persist. The issue with the SkyDrive cloud storage and Outlook website started on last Wednesday around 10 a.m. Due to the outage, large number of users suffered problems with the Peoples contacts application. Microsoft claimed that the issue had been partially fixed soon after it was first detected – within 5 hours. However, users reported to have the same issue bothering them yet on the following day even after 4 p.m.
Obviously, the issue affected the users, who access their email on mobile devices; as such data had been stored on EAS for synchronization. This issue was reported to affect mostly the iPhone users as the Operating system on such devices (iOS) employed EAS for synchronization.
According to one Microsoft expert, the issue occurred as the cache service failure sent error message to the devices which unsuccessfully tried to connect to EAS. Consequently, a flood of traffic emerged imperiling the Microsoft services.
In order to prevent similar Microsoft problems in the future, the tech giant has initiated some precautionary steps. This includes the changes it has made to deal with problems pertaining to the EAS and an increase in network bandwidth.
A similar problem had occurred early this year with iPhones and iPads running on iOS 6.1. The problem had a wider impact on Exchange servers and Office 365 subscription services.
The outage has been viewed quite in contrast to the claims that Microsoft has made recently that its cloud-based Office 365 service exceeded 99.9% uptime. More to the shock of Microsoft is the latest campaign titled “Scoogled” from Google Gmail which was started on Aug. 9 – the major rival to Microsoft’s Outlook. Unless the tech giant determines to do away with these common Microsoft problems, users would certainly have to think of an effective alternative.