Monthly Archives: September 2012

Tutorial to resolve Microsoft Works 8 problems

Microsoft tech support, Microsoft Office suite

Resolving Works 8 issues

Microsoft launched the Microsoft Works 8 as a low price alternative to the Microsoft Office suite. The Works program is similar to Office and is mainly aimed at home users who don’t need the advanced properties of a Microsoft Office suite. The Microsoft Works 8 is a relatively stable program and which is not usually troubled by problems. Whenever the Microsoft Works program suffers any issues, the Microsoft tech support team recommends the users to follow the guidelines given below.

Instructions for resolving Microsoft Works issues

  • First of all, restart your system to clear your computer’s system cache. Rebooting the computer also helps in resolving issues such as frozen screens and unresponsive Microsoft Works program.
  • Click on the “Start” button located on the bottom left corner of the screen.
  • Select the “Restart” option from the Start Menu for rebooting the system.
  • Next step involves cleaning the Microsoft Works installation and for that download a utility called as the Microsoft Works 8 CleanUp Utility. This utility helps the user in removing any unwanted or corrupted Windows Registry files that that are causing problems in Microsoft Works.
  • This utility can be downloaded from the official Microsoft website. After downloading the utility from the Microsoft website, install the utility in your system by double-clicking on the downloaded file.
  • Click on the “Start” button which is located at the lower left corner of your screen. Select the option “Programs” from the
    Microsoft tech support, Microsoft Office suite

    Resolving Works 8 issues

    Start Menu. Click on the “Windows Installer Clean Up” button to open the dialog window.

  • In this dialog window, a list of available programs will be displayed. Search for the “Microsoft Works 8” name in the list of programs click on the “Remove” button and then select the “Ok” option to run the CleanUp utility.
  • The CleanUp utility software will now start to scan your system for any corrupted files associated with the Microsoft Works program. After the scanning is finished, this troubleshooting utility will then proceed to remove these unwanted files.
  • If the issues with the Microsoft Works program continue, then Microsoft tech support team recommends the users to update the Microsoft Works program with the latest patches and security updates.

Follow the instructions given above to resolve any issues faced while using the Microsoft Works program.

Repairing a button in Internet Explorer

Microsoft support, Internet Explorer

Repairing a button

Sometimes in the Internet Explorer browser, you may encounter problems with buttons in the Internet Explorer toolbar. The most common problems are when the button stops working, or when it disappears from the Internet Explorer menu bar. When it occurs, you would be left out with no choice to click that particular button. These kinds of issue sin Internet Ecxplorer toolbar happen because of compatibility issues, damaged or corrupted files, or when some valuable registration information is missing.

You can repair this kind of issue by gaining entry to the Internet Options menu and resetting the settings to the default. The following Microsoft support instructions will help you through the process. Carefully follow the instructions step by step.

Microsoft support instructions to repair a button in Internet Explorer

  • Launch Internet Explorer and from the upper right side of the screen, locate the “Tools” menu and click on it.
  • From the drop-down menu, Click on “Internet Options“. Here you can make the desired changes you want to see on your internet Explorer browser window. Click on the tab that says “Advanced” Once the Internet Options window opens. The “Advanced” tab can be found on the top, right area of the window.
  • From the bottom of the window, beneath “Reset Internet Explorer settings“, beneath
    Microsoft support, Internet Explorer

    Repairing a button

    “Reset Internet Explorer settings” and click on it. A window will then be displayed asking you if you are sure you want to reset Internet Explorer. From the bottom right side of that window, Click on the “Reset” tab and close Internet Explorer.

  • With this, the necessary changes will be made to the Internet Explorer browser. You can try each option and see the changes and confirm with the changes you want to make. After confirming the changes, Re-launch the Internet Explorer browser to apply the changes.
  • Once the Internet Explorer is re-launched, the changes shall take effect and your settings and buttons will be back to normal.

That’s all what the tech support team instructs you to carry out in order to bring back the missing button in Internet Explorer toolbar or to repair the button in Internet explorer. If you have any further clarifications, contact t the tech support team. Thank you for your time, have a great day!

Tech support to install Microsoft Office Home and Student

Microsoft Tech Support, Microsoft Office

install Microsoft Office

Microsoft Office suite of programs is premier word processing tools available on the market. The Office suite includes programs like, Microsoft Word, Microsoft Excel, Power Point, Publisher etc. A wide variety of tasks related to office, business, studies etc can be accomplished smoothly with the Office tools. It can be a daunting task to install Microsoft Office Home and Student if you are unsure about what is involved in the process.

System requirements

You must ensure you have the proper computer specifications before staring the installation of Microsoft Office Home and Student. You must have a processor speed of 500MHz or higher, at least 256MB RAM and a minimum of 1.5GB of hard drive space For Microsoft Office Home and Student 2007. You should set the screen resolution to 1024 x 768 or higher and you must be running Microsoft Windows XP or a later Windows version on the computer in which you are going to install Microsoft Office. You must also have a CD-ROM or DVD drive from which to boot the installation CD Because of the format of the Microsoft Office installation. You need to have Internet Explorer 6.0 or later If you want to utilize the Internet connectivity of Microsoft Office.

Installation process

Insert the CD into your computer’s CD-ROM or DVD drive to install Microsoft Office Home and Student. Allow the computer to read the disc, and you will see a new window appearing with installation instructions. Click “Start” in the bottom-left corner of the screen if no window appears,

Microsoft Tech Support, Microsoft Office

install Microsoft Office

click “Run” and then select the CD drive from the list. To complete the installation process, simply follow the onscreen installation instructions.

Common issues

The disc may be damaged if the installation process does not start automatically. Remove the disc and visually inspect the surface for scratches. Take a soft cloth and wipe it across the surface starting from the inner circle and making a straight movement to the edge of the disc.

Click “Start,” then “Run” and type “sysdm.cpl” into the dialog box if running Windows XP. Press “Enter,” and the Automatic Updates box will appear. Windows will detect if the issue is due to outdated system and it will install the necessary updates.

That’s all for the Microsoft tech support instructions, thank you!

How to get rid of the Genuine Microsoft Software Prompt?

Microsoft Help, Genuine Microsoft Software

get rid of the Genuine Microsoft Software Prompt

Microsoft Genuine Advantage Notifications detect your illegal or pirated software and keeps prompting you about the authenticity of your software. For instance, if you use a copied or pirated version of Microsoft Windows XP, the notifications from Microsoft Genuine Advantage program prompts you regularly about this and will suggest you “Ask for Genuine Microsoft Software.” Microsoft will then naturally recommend you to buy a genuine copy of Windows operating system.

Even if the software prompts about illegal software, it becomes a headache to get frequently prompted about the pirated copy and you would want to stop it before you changes to the legal software. If so, you can disable the notifications from Genuine Microsoft Software. If your computer uses their early “pilot” version of WGA Notifications, Follow their instructions; otherwise, use external software to remove the tool.

Microsoft help instructions to remove the Pilot version of WGA Notifications

  • Go to your computers “Start” menu shown at the bottom left corner of your system screen. Open the Control Panel from the Start Menu. Double click on “Add or Remove Programs” icon.
  • Select “Windows XP – Software.” select “Windows Genuine Advantage Notifications” From the options that appear and select “Click here for support information.” The Support Info window should then list a version number between 1.5.0527.0 and 1.5.0532.2. If not, use the Remove WGA tool.
  • Open any folder and from the “Tools” menu, select “Options“. Click on the “View” tab In the Folder Options window. Select “Show hidden files and folders.”
  • From “My Computer” option, open the “C” drive. Open the “Windows” folder and open the “System32” folder inside it.
  • Rename the file “WgaLogon.dll.” For instance, you can rename it to “WgaLogon.old“. Rename the file “WgaTray.exe.” for instance; rename it to “WgaTray.old“.

    Microsoft Help, Genuine Microsoft Software

    get rid of the Genuine Microsoft Software Prompt

How to remove newer versions of WGA notifications?

  • Download the RemoveWGA tool.
  • Disconnect from the internet and temporarily disable your anti-virus software. Then Run the RemoveWGA tool.
  • After running the tool, you can enable your antivirus software back.

That’s how the Microsoft help team instructs you to get rid of the Genuine Microsoft Software Prompt. That’s all the help you will need, thank you for your time, have a great day ahead!

Find Out how you can Resolve Problems involving Microsoft Optical Mouse 3000

Microsoft help

Microsoft help options

The Microsoft Optical Mouse 3000 happens to be a four-button mouse having a four way scroll which makes use of Microsoft’s proprietary optical technology. If incase you are facing problems using your Optical Mouse 3000, here are some simple tips devised by the Microsoft help team to put your device in a good working condition.

Check Connection

The Optical Mouse 3000 makes use of a USB interface in order to connect with your computer. If you find that your cursor has stopped moving, ensure that the USB cable is firmly inserted either directly into a USB port on your computer or into connected USB hub.

In case your mouse is plugged into a USB hub. You will see that your cursor does not respond to movement.  Ensure that the USB hub is inserted well into a USB port on your computer.

USB hubs result in connection problems when too many devices are plugged in and where devices do not receive adequate power through them. You are also advised to check devices which are plugged into the hub .Make sure that they operate well. If you find that other devices do not work, the problem is likely to be with the USB hub. You are advised to connect the mouse to your PC.

Check Drivers and Softwares

If you face problems when it comes to using your Microsoft Optical Mouse 3000, you are well advised to check the system requirements. Ensure that the device works with your computer system. Some of the older computer systems do not support this mouse.

You will have a disc along with the optical Mouse 3000. This contains the drivers for the mouse, which makes it operate properly. Additional software is provided for the extra functions of the mouse.

Microsoft help

Microsoft help options

As a four-button mouse, the Optical Mouse 3000 is provided with Microsoft Intellipoint. This allows users to assign special functions to the extra buttons. Software like this also gives you the ability to reconfigure the mouse button arrangements. You may also adjust mouse sensitivity as well as cursor speed. You have to ensure that you install such softwares along with the basic mouse drivers. This ensures complete mouse functionality.

That brings us to the end of this discussion. Contact the Microsoft help center for more help.

Expert guidelines to Deactivate Genuine Microsoft Software from the system

Microsoft help, Genuine Microsoft Software

Deactivating the software

Only software that has been published and supported by Microsoft or is a partner is considered to be genuine Microsoft software. You need a 25 digit product key to activate a genuine software. The experts from the Microsoft help and support team points out that you need to remove the software in order to deactivate it.

Microsoft help and support instructions


  • Before jumpstarting the deactivation process, you need to save all the documents safely so that you won’t lose the same. The best option is to transfer all your files to a USB flash drive. Most people forget to back up their data in the first place and end up making weird faces after.
  •  Unless you have a new version of the software, you can’t possibly hope to open the data on your system. In order to make your data compatible with your version of the program, you may need additional fixes.
  •  Otherwise, your software will be in a different version than your files. You can download the additional fixes from the Microsoft website. The good news is, you can sort them out and open the files you want at the same time. Not to mention, the transportation is made much simpler with the use a flash drive.
  • To begin with, you need to uninstall the program from the computer. To do this, you need to select the “Start” button from the bottom portion.
  • From the list of options, select the option labeled “Control Panel”. This will open the Control Panel window. This window features lots of options. You need to select the option labeled “Add/Remove Programs”.

    Microsoft help, Genuine Microsoft Software

    Deactivating the software

  • If you are using newer operating systems like Vista, you need to select the option labeled “Uninstall a Program”. This is located in the programs section. To advance to the next step, you need to right click on the concerned software. Simply select the button labeled “Uninstall”.
  • A wizard will appear on the screen and prompt you with instructions. You need to follow the instructions accordingly and select the “Next” button. To end the process, you need select the “Finish” button. To close the window, simply select the “X” button.
  • You can proceed as normal if you haven’t reached the maximum number of installations. On the contrary, you can suppose the option “Activate by Telephone”.

Hope the above article was educative, good day folks!

Installing Microsoft Office Home and Student

Microsoft help

Microsoft Office Support

Being one of the premiere word processing software suites available, Microsoft Office comes with a range of popular programs including Microsoft Word and Microsoft Excel. With these programs, you can do a variety of tasks. However, installing Microsoft Office Home and Microsoft Office Student can be a hell of a thing if you don’t fully understand about the processes involved.

System Requirements

Ensuring that you have the specified computer requirements for installing these Microsoft Office versions should be the first thing that you must do. You need to have a processor speed of 500MHz or higher, at least 256MB RAM and a minimum of 1.5GB of hard drive space. In addition, our must have a screen resolution of at least 1024 x 768 or higher and also your computer should be powered by Windows XP or subsequent versions of Windows OS for installing Microsoft Office. You must also have a CD-ROM or DVD drive from which to boot the installation CD due to the format of the Microsoft Office Installation.

Installation Process

After inserting the CD into your computer’s CD-ROM or DVD drive, you need to wait for some time for letting your computer read the disc. After some time, a new window with installation instructions opens up in your screen. You need to follow these onscreen prompts for completing the installation process.


According to our Microsoft help team, the installation process may fail if the disk that you inserted is damaged. Make sure that the disk is free from scratches r other damages. Use a soft cloth for cleaning the disk and wipe it across the surface of the disk. If the issue

Microsoft help

Microsoft Office Support

still persists, try inserting the disk into another computer to see if the issue is limited to your system. Another reason for such problems is that your system is not up to date. If you are running Windows XP,

  • Click Windows “Start” button located on the left hand side bottom corner of your computer screen.
  • Choose the icon labeled “Run” from the list of options in the Start menu.
  • Type in “sysdm.cpl” into the dialog box and hit the “Enter” key.

By now, your system will automatically check for any updates and ensure that your system is fully updated.

So, that was some information on installing Microsoft Office Home and Student version. For further assistance on this, please get in touch with our Microsoft help crew.

Fixing Windows Defender installation problems

Microsoft support, Windows Defender

Installation issues with Defender

Microsoft has introduced many safety and security mechanisms to make its products safe and secure. There are different kinds of threats to your computer and operating system. Windows Defender software helps in protecting the system from spyware threats. When you are concerned about the Internet threats and spyware affecting your system, Windows Defender can rescue from all those tensions and offer you free security for your system. Unlucky, the defender program itself can exhibit certain issues and errors during the installation phase. These issues occur mainly due to the system configuration problems. This article looks into some of the ways recommended by Microsoft support for resolving the issues with Windows Defender program.

Non-English versions of Windows

Microsoft support says that if the user is running a non-English version of Windows 2000, Server 2003 or Windows XP, there are chances that the user may receive 1069 error while attempting to install Defender. The best solution for this error is to uninstall the current versions of Defender and install the latest version. Download the latest version of Defender from Microsoft’s website and install it.

Windows 2000 GDI+ error

Sometimes, when you are attempting to install Defender on a Windows 2000 computer, you may hit by an error, which will state that Defender requires GDI+ (Graphic Device Interface binaries). When such an error occurs, you will have to download and install GDI+ from the Microsoft Download Center.

Windows Installer 3.1 or later error

When you are attempting to install Windows Defender and if you receive an error telling that you must have Windows Installer 3.1 or later, download and install the latest version of Windows

Microsoft support, Windows Defender

Installation issues with Defender

Installer. This will resolve the issue.

Other miscellaneous problems

When you are hit by any other error message other than the ones described earlier, you need to resolve them according to the kind of the error. Here are a few steps from the support team for avoiding any type of issues. They are:

  • Always  install the latest version of Defender.
  • Restart the computer before install,
  • Disable any running antivirus programs before attempting installation.

These steps will help you in avoiding the most common errors and install Defender. If you have further clarifications to be made, contact the support team of Microsoft.

Deactivating Genuine Microsoft Software

Microsoft support

Genuine software deactivation

Genuine Microsoft software is software published by Microsoft Corporation and it is supported by Microsoft and its partner. Activation of this software is the same as any activation process- entering a 25-digit product key during or after installation of the program. Like an operating system, each copy of the software has a maximum number of active installations, depending on the version of the software. It will be usually two, and it will not permit using the product key after that. Hence, deactivation of these software will not be easy.

Instructions by Microsoft support

These steps by the Microsoft support team will help the users in deactivating the Genuine Microsoft Software. The steps are as follows:

  • Save all the documents on a flash drive or disk.
  • You will not be able to open the files on the computer any longer, unless you have another version of the software.
  • Additional fixes are needed to make the different versions compatible if the files are of one version and the software another version.
  • Find the appropriate fixes on the Microsoft website.
  • Placing the fixes on a flash drive now allows you to sort through them while you can still open the files.
  • A flash drive makes it easier to transport them to computer with the correct software.
  • Uninstall the software from the computer.
  • Click on Start and select Control Panel  

    Microsoft support

    Genuine software deactivation

  • Then  go to Add/Remove Programs.
  • In Vista or newer operating systems, choose Uninstall a Program from the Programs section of the Control Panel.
  • Right-click on the software and choose Uninstall.
  • Follow the prompts in the windows by clicking Next and Finish.
  • Close the windows by clicking the X in the top right corner.
  • Reinstall the software on another computer, if you desire.
  • If you haven’t reached the maximum number of installations, then proceed as normal.
  • Otherwise, choose Activate by Telephone.
  • Fill out the location and it will generate a phone number for the closest Microsoft Product Activation Center.

These steps will help you in deactivating the Genuine Microsoft Software component. Reinstall the updated version of the component if you want the benefits of the program. If you face any difficulties in completing the steps contact the support team for further guidance.

Reporting errors to Microsoft in Windows XP and Vista

Microsoft chat, error reporting tool

sending error reports

Windows operating systems suffer from various issues such as bugs in programs and OS which makes the system crash. Here are some of the tips recommended by the Microsoft chat support team to report these errors to Microsoft.

Error reporting tools in Windows XP

Windows XP consists of an in-built bug-reporting tool that detects programs or system crashes. If this tool detects any crashes, it presents you with an option to send an error message to the Microsoft. You can configure this tool by the following method.

  • First of all, click on the “Start” icon located on the lower left corner of your screen.
  • Select the “Run” option from the Start Menu and then type in “sysdm.cpl” into the dialog box.
  • Select the “Advanced” button and then click on the “Error Reporting” button located in the lower right corner of the screen.
  • Select the radio option circle next to “Enable error reporting” to choose from different options available to you.

Error reporting in Windows Vista

In Windows Vista, the error reporting is enabled by default. The procedure to access the error reporting tool is quite different in the case of Windows Vista when compared with Windows XP.

  • First of all, click on the “Start” button located on the bottom left corner of your screen.
  • Enter “Problem Reports” and then select the “Problem Reports and Solutions”.
  • Click on the “Change Settings” option located at the left side of the Problem Reports and Solutions window.
  • Select either “Check for Solutions automatically” or “ask me to check if a problem occurs” option according to your choice.
  • Select the “Advanced” option to enhance the options available to configure the settings.

    Microsoft chat, error reporting tool

    sending error reports

Privacy concerns for the users

One of the major concerns that the users have regarding the reporting of errors to Microsoft is that, when reporting errors to Microsoft, private data maybe send along with the error report. Although it is highly unlikely that Microsoft would use any of the personal information that might be send along with the error report, it might make the user feel uncomfortable.

All these information regarding the error reports were provided to us by the admirable and ever reliable Microsoft chat support team.