Monthly Archives: August 2012

How to update the Windows security token without restarting

 
Microsoft support, Windows security token

Updating Windows security token

If you add a new user to a group in Windows, he might not be able to access the network resources and applications available to the group unless the security token of the group is updated. The controller of the domain assigns security tokens to group members based on the users listed in the group membership cache of the domain server. This article contains instructions for updating the Windows security token.

Microsoft support instructions

Mentioned below are the instructions recommended by the Microsoft support team intended to assist you in the process of updating the Windows security token without rebooting your computer.

  1. Start off by logging into the domain controller in which the user is lacking the proper security token.
  2. Click on the Windows “Start” button, and select the option which says “Run” from the Start menu.
  3. Open the command prompt of your operating system. To do this, type “cmd” without quotations in the run text box, and hit the “Ok” button.
  4. Now you need to open the Microsoft LDP support tool. To do this, enter “IDP” in the command prompt, and hit the “Enter” key.
  5. Click on the option labeled “Connections” which you can see in the LDP application window, and select “Connect”. This will open up the LDP “Servers” box.
  6. Specify the server that you need to modify. Enter the type of the domain server that handles the group membership cache, and hit the “Ok” button.
  7. After that, locate and click on the option titled “Blind” located from the LDP application window. The “Users” dialog box will now open up.
  8. Provide the required information in the respective text boxes. Enter “Administrator” in the “User” box, and the respective administrator password in the “Password” box. Hit the “Ok” button to continue.
  9. Select the option which says “Browse” from the LDP application window. Click on “Modify” from the given menu. This will open up the “Attribute” window.

    Microsoft support, Windows security token

    Updating Windows security token

  10. It’s time to specify the task that needs to be modified. Enter “updatecachedmemberships” in the attribute window, and type “1” in the “Value” box.
  11. Finally, update cache memberships. To do this, mark the check box which says “Extended”, and click on the option “Run”.

That’s all with the instructions for updating the Windows Security token. Have a nice day!

How to Open a Word 2007 file in MS Word 2003

 
Microsoft Tech Support, Microsoft Office Compatibility Pack

Word 2007 file in MS Word 2003

While upgrading programs and softwares, the compatibility of our older files with new applications becomes the biggest botheration. The same problem can occur the other way too, i.e. the inability to open a file of a later format in an older program. Well, such issues are part and parcel of computing. However, making files compatible with alien programs is quite an easy task- thanks to the numerous patches and fixes available in the market.

In this post, we give you the various methods that could be resorted to for opening a Word 2007 file in Microsoft Word 2003.

Incompatibility between Word 2007 and 2003

Although they belong to the same family, Word 2003 and 2007 tend to throw up quite a few incompatibility problems. As such, Word 2007 files cannot be opened in a Word 2007 program owing to the difference in their file formats. As the Microsoft tech support crew points out, while Word 2007 files are saved in the .docx format, earlier Word programs save them as .doc files. Nevertheless, as mentioned earlier, there are several ways to tackle the issue.

Permanently Saving files in .doc format in Word 2007

The following steps are in order for permanently saving files in .doc format in Word 2007:

  1. Click on the Office button in your MS Word window. Choose the option that reads “Word Options”, followed by “Save” in the left pane.
  2. In the drop-down menu titled as “Save files in this format“, choose “Word 97-2003 document (*.doc)” as the default option.
  3. Click on “OK” to save the changes.

Microsoft Office Compatibility Pack

The incompatibility resolver from Microsoft is a good option for rectifying the issue in question.

  1. Begin by downloading and installing the Microsoft Office Compatibility Pack on your PC. However, before starting off, do ensure that you’ve installed the latest Microsoft updates for your OS.

    Microsoft Tech Support, Microsoft Office Compatibility Pack

    Word 2007 file in MS Word 2003

  2. Once you’ve installed the compatibility pack, double click on the file “FileFormatConverters.exe” file and follow the on-screen prompts.

Another option we recommend for resolving the issue is using the “Convert DOCX to DOC Online” program. All you need to do is navigate to the concerned website and perform the on-screen instructions.

The above account would surely prove helpful in opening your Word 2007 files in MS Word 2003. For any further assistance, do get in touch with Microsoft tech support.

Resolve ‘My Automatic Updates won’t turn on’ issues

 
Microsoft Tech support, Automatic Updates

Resolve Automatic Updates issues

To keep your computer up-to-date, fresh and free from any glitches, it is always advised that you perform timely updates. Microsoft sends out free updates as new Windows security patches, driver updates and software updates through the Microsoft Automatic Updates tool built into the operating system. But in our hectic schedule, we hardly have time for updating the operating system, programs or applications. Thus, it becomes essential to have a feature that automatically updates our system whenever a new update to our program hits the market.

The updates can range from small fixes to considerably big programs like Microsoft Office and large Service Pack releases. Once you configure automatic updates, things are never again your headache, it will all take place automatically. However, if the automatic updates are not alerting you about the latest updates and not downloading them, you will have to check the update settings on your computer and make necessary adjustments.

Microsoft tech support instructions to fix automatic update issues in Windows XP

  • Click on the “Start” button from the bottom left corner of your screen and go to the option labeled “Control Panel” from the Start menu.
  • From the Control Panel, click “Automatic Updates“. The Automatic Updates window will then pop up.
  • Make sure that you don’t have “Turn off Automatic Updates” selected. This will prevent your computer from notifying you about new updates.
  • Choose your preferred Automatic Update setting then to confirm your new settings and click the “OK” button.

Microsoft tech support instructions to fix automatic update issues in Windows 7 and Vista

  • Click on the “Start” button from the bottom left corner of your screen and go to the option labeled “All Programs”.

    Microsoft Tech support, Automatic Updates

    Resolve Automatic Updates issues

  • From the menu, click “Windows Update“. This will make the Automatic Updates window pop up.
  • From the left menu of the window, click the “Change Settings” link.
  • Make sure that you do not have “Never check for updates” selected, which will prevent your computer from notifying you about new updates.
  • Choose your preferred Automatic Update setting then to confirm your new settings, click the “OK” button.

That’s it. You are done with fixing the Automatic update issues. Thank you for your time, have a great day!

Resolving Yahoo Messenger Installation Issues in Vista

 
Microsoft Support, Yahoo Messenger

Microsoft Support options

Despite the advent of several social networking sites, instant messaging platforms such as Yahoo Messenger continue to be widely used. Yahoo Messenger is indeed a reliable program, but there are few issues being reported with it. Quite likely it would be the installation part that would trouble you the most.

However, with a couple of tips and tweaks resolving Yahoo Messenger installation issues would be an absolute cakewalk. And in this post, the Microsoft support crew gives you a comprehensive account on the same.

Instructions

  1. Before starting off with the rectification, do ensure that you’ve logged into your PC with Administrator privileges. Issues such as the one in question can be attributed to installing programs sans administrative credentials. As the Windows Vista help team points out, without such privileges your user account wont be authorized to install new programs that directly alter the Windows Registry. As such, you may simply login via a different account with Administrator Privileges to resolve the issue.
  2. Proceed to verify your account’s User Account Control (UAC) settings. As you might know well, UAC is a safety feature in Windows platforms that prevent programs from being installed without the user’s consent. If the UAC settings are turned on, you would be prompted when any installation processes initiate. And sometimes it’s quite likely that UAC settings themselves would meddle with normal installation of programs. Hence, in such cases it would be well in order to turn off the settings until the program is successfully installed.
  3. Apart from the internal specifications of your PC, do ensure that you have the latest Yahoo Messenger installer. Sometimes the
    Microsoft Support, Yahoo Messenger

    Microsoft Support options

    issue in question could be triggered by a corrupt installation file or an outdated installer that isn’t compatible with your Vista OS. In order to rectify the problem, you may navigate to the Yahoo Messenger home page and download the latest version of the installer program.

  4. Finally, perform a few circumvention steps such as antivirus scan and disk defragmentation. As the Microsoft help crew points out, viral infections and disordered hard drives could be more than a reason for installation issues.

The above account would surely prove helpful in resolving Yahoo Messenger installation issues on your Windows Vista PC.

For any further assistance, do get in touch with Microsoft support.

How to Fix Microsoft Works 8 Issues

 
Microsoft help

Troubleshooting Works 8 Issues

Microsoft, in its bid to create a budget-priced alternative to its premiere Office Suite, has come up with an efficient software suite called Microsoft Works 8. The Works 8 software suite comes with a set of useful programs such as a database program, a spreadsheet program and a word processor. However, there are occasions when you may face some typical problems while using Microsoft Works. These problems may vary from a frozen screen to being unable to open some of the document files. Fortunately, our Microsoft help team have come up with some simple steps that you need to consider for the effective troubleshooting of such issues. Given below are some of the steps that can greatly help in fixing issues associated with Works 8.

System Reboot

Rebooting your computer can help in clearing your computer’s cashes and also plays a great deal in fixing common issues like frozen screen. For this, you just need to click on the Windows “Start” menu located on the left-hand side bottom corner of your computer screen and then click on the “Restart” button.

Microsoft Works 8 Clean Up Utility

Another best thing that you can do to fix the Works issue is to download the Microsoft Works 8 Clean up utility for cleaning up the Works Installation. Using the utility, you can remove any unwanted Windows Registry files that are corrupt as they may cause issues and prevent the efficient working of the software suite. You can download this utility from the Microsoft’s official website. You just need to double-click on the downloaded file for installing the utility.

  1. For running the clean up utility, you need to go to the Windows “Start” menu, click on the “Programs” icon and then select “Windows Installer Clean Up.”
  2. Now, you will see a dialog window with a list of programs and in that, you need to locate “Microsoft Works 8.”
  3. Next up, you need to select the “Remove” button followed by “OK.”The Utility will now scan your computer for any faulty files.

    Microsoft help

    Troubleshooting Works 8 Issues

Apart from the above steps, it’s significantly important to ensure that your Works 8 software suite is updated to its latest version as Microsoft issues timely updates and security patches for its softwares and applications.

On that note, comes an end to this post. Hope it was informative for you. For further assistance on this, feel free to get in touch with our Microsoft help team.

Troubleshooting ActiveX problems in Internet Explorer

 
Microsoft help, Internet Explorer browser

IE troubleshooting

It is possible that the Microsoft updates may contain some patches that may conflict with ActiveX resulting in some problems of Internet Explorer. Here are some instructions from Microsoft help to solve these problems.

Guidelines for ActiveX problems in Internet Explorer

First of all, change the security settings in Internet Explorer browser. To do that, follow the steps given below.

  • Turn off the antivirus software installed in your computer.
  • Launch the Internet Explorer browser in your system.
  • Click on the “Tools” button and then select the “Internet Options” icon.
  • Click on the “Security” button and then click on the box beside “Internet Zone” so as to put a check mark in the box.
  • Change the security setting to “Medium” and then click on the “Apply” button.
  • Exit from the Internet Explorer and then reopen it.

You can also try clearing the browser history so as to solve the issue you are facing. Follow the steps given below.

  • Launch the Internet Explorer browser in your system.
  • Click on the “Tools” button and then select the “Internet Options” icon.
  • Click on the “General” tab and then click on the “Temporary Internet Files” option.
  • Select the “Delete Files” option and then click on “History” button. Select “Clear History” option and click on the “Ok” button to save the changes.
  • Close the browser and reopen it.

To clear the updates folder, follow the steps given below.

  • First of all, click on the “Start” button located on the bottom left corner of your screen and then click on the “Programs
    Microsoft help, Internet Explorer browser

    IE troubleshooting

    button.

  • Click on “Windows Explorer” and then select “Program Files”. In the “WindowsUpdate” folder click on “V4” and then click on the “Edit” button.
  • Select the “Invert Selection” option and click on the “Delete” button. You will be then asked to confirm your decision. Do so by clicking on the “Ok” button.
  • Double-click on the “V4” button and then click on “IUHIST.XML”.
  • Select the “Edit” option and then click on the “Invert Selection” option.
  • Finally, click on the “Delete” icon and then select the “Yes” option when prompted by the system.
  • Close the browser and reopen it.

Follow these instructions from Microsoft help to solve any issues of Internet Explorer due to ActiveX problems.

Microsoft ARC Mouse Problems

 
Microsoft support, ARC mouse

Fix mouse issues

To fit the curves of your hand perfectly, Microsoft has come up with the ARC mouse, specially designed for the purpose. The mouse function just like all the other USB connected mice does. Sometimes the user may face some issues with these mice, as the mouse may not be detected or at times, the third button on it may not function properly.

This article will act as a guide in such situations when your mouse is not detected or when the third button is not working. The steps are as given below.

Instructions by Microsoft support

These instructions from the Microsoft support team will guide you in resolving all ARC mouse problems with the operating system. The steps are simple and easy. Follow the given steps to fix the issues with the ARC mouse. The steps are as follows:

  • Push the USB cable running from the Microsoft ARC mouse into the USB port on the computer system.
  • If the USB cable is not inserted completely, the computer is unable to detect the movements made by the mouse.
  • Clean the laser-tracking opening at the bottom of the Microsoft Arc mouse with a damp cloth.
  • This will remove any dirt or dust that is interfering with the movement of the mouse.
  • Install the provided drivers.
  • Although the Microsoft ARC mouse is plug-n-play, which means no drivers are required, you may need to install this information if running an older computer (Windows 98 and earlier).
  • Insert the driver installation CD.
  • Double-click My Computer.
  • Double-click the CD icon and choose the Install option.
  • Follow the prompts of the installation wizard to completely install the driver onto the computer.

    Microsoft support, ARC mouse

    Fix mouse issues

  • Click the Start button.
  • Select Control Panel.
  • Choose the mouse option.
  • Select the mouse layout, then click the third button feature, which more than likely does not have a default action set to it.
  • Choose an action you want the third button to perform.
  • Click Apply to save the settings of the mouse.

These steps will help the users in resolving the issues with the ARC mouse. If the issues were not resolved, contact the support team of Microsoft for more assistance and guidance.

Hope this article was helpful to you.

How to Fix Messaging Interface Errors in Outlook

 
Microsoft help

Resolving Outlook Issues

Outlook, being an efficient personal information management service designed by Microsoft, is widely used to send, receive and manage e-mails and other information. However, at times you may encounter some problems associated with Outlook program. You may face problems while opening or sending e-mail messages using the program, and may receive a warning messages associated with messaging interface error. According to our Microsoft help team, these error messages arises because your primary PST file may have got corrupted or may not be reading properly. Fortunately, this issues concerning messaging interface of Outlook program can easily be fixed. For this, you need to use the Inbox Repair Utility for scanning and fixing the PST file errors. Here in this post, I have come up with some simple instructions that you need to follow for getting this done. Let’s see how:

  • Before you start out the procedure, you need to ensure that the Microsoft Outlook program is closed and is not presently running.
  • Now, you need to click on the Windows “Start” menu located on the left-hand side bottom corner of your computer screen. By doing so, a list of Start menu options appears on your screen. From the list, you need to select the icon labeled “Control Panel” and then, double click on the “Mail” option.
  • Next up, you need to click on the “Data Files”button. After that, you need to note down the file path that indicates the
    Microsoft help

    Resolving Outlook Issues

    location of your primary PST file, appearing in the pop-up window.

  • Once you do that, you need to open the Start menu once again and click on the tab named “My Computer.”
  • Following which, you need to navigate to the C:\Program Files\Common Files\System\MSMAPI\1033 folder. After opening the folder, double-click on the Scanpst.exe tab in order to launch the Inbox Repair Utility.
  • Then, you need to type in the file path that you noted down in Step 3 into the text field in the pop-up window.
  • Start the scanning process by pressing the Start button. You also need to choose to repair all found errors when prompted and hit the “OK” button.

By now, Outlook program will send and receive messages correctly without any problem. For further assistance on this issue, please contact our Microsoft help team.

How to resolve Microsoft Update Active X problems

 
Microsoft chat, Active X problems

Active X problems while updating

Downloading and installing updates is an important process to ensure optimum functionality of the operating system. At times, you might run into ActiveX problems while trying to download and install these updates. In most cases, the reason behind this problem will be the high internet explorer security settings. This article contains instructions for resolving this problem.

Microsoft chat support instructions

What you can find below are the instructions recommended by the Microsoft chat support team, which will assist you in the process of resolving Microsoft Update Active X problems.

Changing the security settings of your Internet Explorer

  1. Start out by disabling your anti-virus program.
  2. Click on the Windows “Start” button.
  3. Select “All Programs” from the start menu.
  4. Click on the option “Internet Explorer”.
  5. Select “Tools” from the main menu of the Internet Explorer window.
  6. Select “Internet Options” from the tools menu.
  7. Go to the tab titled “Security”, and mark the check box next to “Internet Zone”.
  8. Put the security settings to “Medium”, and hit the “Apply” button.
  9. Finally close your IE, and restart it.

Empty your browser history

  1. First, you need to open your Internet Explorer browser.
  2. Click on the option, which says “Tools” from the main menu.
  3. Select the option labeled “Internet Options” form the tools menu.
  4. Go to the tab titled “General”, and click on “Temporary Internet Files”.
  5. Now click on “Delete Files”.
  6. Now select “History”, and then “Clear History”.
  7. Finally hit the “Ok” button to save the changes, and restart the browser.

Empty the update folder

  1. Hit the Windows “Start” button located on your desktop.
  2. Select the option, which says “Programs” from the start menu.
  3. Now click on “Windows Explorer”.

    Microsoft chat, Active X problems

    Active X problems while updating

  4. Double click on “Program files” folder, and then the “Windows Update” folder.
  5. Now click on “V4”, and then “Edit”.
  6. Select the option, which says, “Invert selection”, and click on “Delete”.
  7. Confirm your choice by pressing the “Yes” button.
  8. After that double click on “V4”, and select “IUHIST.XML”.
  9. Select “Edit” and then “Invert Selection”.
  10. Click on “Delete”, and “Yes” to confirm your choice.

That’s all with the instructions for resolving Microsoft Update Active X problems. Thanks for reading!!

How to fix mouse scrolling problems?

 
Microsoft tech support, Mouse

Problems with wireless mouse

Microsoft also produces products like mouse and keyboard other than operating systems. When there is a problem with the mouse, it loses its value as a computer accessory, since you will be forced to replace it with a new one. In most occasions, problems with mouse scrolling results due to a few minor issues, which can be fixed easily. So the important thing here is to have the knowledge of the basic troubleshooting steps, and this is exactly what you can see in this article.

Microsoft tech support

Follow the instructions mentioned below and you will be able to resolve mouse-scrolling problems on your Windows operating system.

  1. Start out with the procedure by checking your batteries. If you are using a wireless mouse, low batteries is one of the most common problems that will encounter. If that is the case, the problem can be resolved by changing the batteries.
  2. Check if there are any issues with synchronization. If incase the light receiver is blinking or unsteady, the mouse needs to be resynchronized. Based on the information provided on the Microsoft website, you can do this by pressing the button on the receiver. If pressing the button is not enough, you need to press the connect channel button on the bottom of the mouse. You can see this button on the bottom left side. Check the light once again to see if the mouse synchronizes.
  3. Check around the computer for interfering devices. ipods, phones or other wireless devices might interfere with the signal of
    Microsoft tech support, Mouse

    Problems with wireless mousen

    the mouse to the computer. Keep these devices to a further location and your mouse will work properly.

  4. Make sure that the software is up to date. Often times, this problem is not related to the mouse, but to the software on the computer. If incase the software is outdated, the mouse won’t work properly. Make use of the Microsoft updater to update the software.
  5. Check the firewall settings. Under certain circumstances, the firewall may block the mouse of affect the proper functioning of it. So you need to check the firewall settings and ensure that it is not blocking the mouse.

That is all with the instructions from Microsoft tech support for resolving mouse-scrolling problems. Thanks for your valuable time and have a good day!