Monthly Archives: June 2012

Upgrading from Windows XP SP3 to Vista

Microsoft Support, Clean Install

upgrading successful

Windows Vista is surely an exciting OS to work on. The ‘desktop gadgets’ and ‘exploding icons’ are indeed attractions for any computer maniac, and it wouldn’t be that bad a decision to forego the much efficient Windows XP SP3 for the impressive GUI of Vista. Well, this post is intended to help those folks who wish to upgrade their OS from Windows XP SP3 to Vista.

Switching on to Vista can be accomplished in two ways. In case you’re having the Home edition of XP, you can carry out an ‘in place’ upgrade without losing any of your data. And if the Professional edition is what you’re having, the Microsoft support crew says that you’ll have to perform a complete clean installation.

In Place Upgrade

The following steps are in order for installing Windows Vista without losing any of your data:

  1. Commence the procedure by inserting the Windows Vista upgrade disc into your PC. In case the Windows AutoPlay appears, do close it.
  2. Click on the option that reads “Install Now” in the Windows Vista upgrade window. Select “Next“, followed by “Go online to get the latest updates“.
  3. Supply the product key in the concerned text box. The key would be located on the Vista upgrade disc’s case. Click on “Next” and go through the license agreement, and then choose the option “I accept the License Terms“.
  4.  Click on “Next” and then “Upgrade”. Restart the PC when prompted to finish the installation.

Clean Installation

In order to perform a Clean Install, the following steps are in order:

  1. Begin by unplugging all peripheral hardwares such as printers, network cables and USB hard drives.
  2. Insert the Vista disc for clean install into the optical drive, and restart the PC. When the prompt “Press any key” appears, please do so.

    Microsoft Support, Clean Install

    upgrading successful

  3. Choose the language, time and location from the corresponding drop-down menus. Click on “Next”, followed by “Install Now”. Provide the product key when asked.
  4. Accept the license terms, choose “Custom” and select your hard drive’s partition. Click on “Drive Options“, followed by “Delete “.
  5. Select the option “Unallocated Space“, followed by “Format”.
  6. Wait for a couple of minutes and choose “Restart Now”.

Well, that’s it! You’ve successfully upgraded your PC from Windows XP SP3 to Windows Vista. For any further assistance, do get in touch with Microsoft support.

A Tutorial on Configuring XP Home Edition for the MS loopback Adapter

Microsoft tech support, XP

XP home edition configured

Windows XP is said to be an operating system. It was produced by Microsoft in order to be used on personal computers. This includes home and business desktops, laptops and media centers. It holds its ground as the second most popular version of Windows. It is now endowed with a task based graphical user interface.  It happens to be the first consumer oriented operating system. Microsoft’s Windows XP Home Edition operating system is designed using a subset of the networking features which are included in the Windows XP Professional edition. When you need to troubleshoot network-related application issues, steps like installing the loopback adapter are the same on both editions of Windows XP. You have to install the Microsoft network loopback adapter in Windows XP Home Edition in order to determine if network issues arise as a result of various applications or the network adapter. The instructions to configure XP home Edition for the MS Loopback Adapter which have been devised by the Microsoft tech support team are given below.

Instructions to Configure XP Home Edition for the MS Loopback Adapter

  1. Start off with these instructions by clicking the “Start” button which is on the Windows XP desktop. Click “Control Panel.” Go to Category View and double-click on “Printers and other Hardware.” Click “Next.”
  2. Following which, you have to click the “Yes, I have already connected the hardware” item. Click “Next.”
  3. Click “Add a new hardware device.” Click “Next.
  4. It is then required that you click the “Install the hardware that I manually select from a list.” Click “Next.”
  5. Click the “Network Adapters” option followed by “Next.”

    Microsoft tech support, XP

    XP home edition configured

  6. Finally, click the “Microsoft” option from the list which is displayed in the “Manufacturer” box. Click the “Microsoft Loopback Adapter” option which is in “Network Adapter” box. Click “Next” followed by “Finish.”

That completes the instructions to be followed in order to configure XP Home Edition for the MS loopback adapter. Feel free to contact the Microsoft tech support center if you need further technical support. Also visit the corresponding website if the information contained in this article does not suffice.

I hope this article has been of assistance to you. Thank you for your time.

How to remove Windows Live OneCare program in easy steps

Microsoft Chat, security

Getting a better security

How often have you faced a complete system freeze or a failure to shutdown?

Perhaps you may be still using the Windows Live OneCare, from Microsoft, for your system security. If so, it’s high time that you find a better replacement as Microsoft, in an end-of-life announcement has said that it won’t upgrade its Windows Live OneCare to work with Windows 7 and Windows 7 XP mode. Many users have already made up their mind to install a latest Internet Security program on their brand new PC’s. Such a move will undoubtedly put a hold to common issues like system crashes and firewall errors. It is always recommended that you remove your Windows Live OneCare from your computer to avoid common performance problems of your PC.

In this article, Microsoft chat support team has come up with some instructions that can help you remove your Windows Live OneCare successfully.

Easy ways to remove your Windows Live OneCare program

  1. To begin with the procedure, click on the “Start” button which you can easily locate on the bottom left of the task bar of your computer.
  2. After that, scroll to “Control Panel” and click on it. In case you cannot locate the Control Panel for any reason, you always have an alternate option to type “Control Panel” in the search window which is below the “All Programs” button.
  3. As soon as the Control Panel window, which displays various control menus or features, opens up, click on the “Uninstall a Program” link under Programs.
  4. Next up, scroll down to “Windows Live One Care” from the list of programs that opens up and select it. Now, right click on the pop-out that says “Uninstall/Change.”You may click on that.

    Microsoft Chat, security

    Getting a better security

  5. Now, you can click the “Remove” and then “OK”. Depending upon the processing power of your computer, the removal process of the Windows Live OneCare program will take a few minutes.
  6. To end the process, you may restart your computer to ensure that all the changes or operations that ran during the un-installation process are complete. It also ensures that your Windows Live OneCare removal process is complete.

According to Microsoft chat support team, it always recommended to use the latest Microsoft Security Essentials to safeguard your system.

Now, that was some instructions to help you successfully remove your Windows Live OneCare program. Thanks for your time.

Fixing Soffice.Exe Error in Windows XP Home Edition

Microsoft Help

Fixing Soffice.Exe Error

The process name of the office suite is Soffice.exe. A free, open-source office suite containing a word processor, presentation program and spreadsheet program is called the Errors will occur in Windows XP Home edition, if’s files become corrupted. Alternatively, there are many error fixes in the new version of You can fix the Soffice.exe errors using the repair installation function in or you may upgrade to a newer version.

Microsoft Help instructions to repair

  • Open the Windows XP Home Edition Control Panel. Click “Start” menu from the bottom left corner of your screen, and from the list of options given there, choose “Control Panel”. Double-click “Add or Remove Programs”.
  • In the installed programs list, scroll through to find “,” select it and then choose “Change”. In the installation wizard window, click “Next“. In the “Program Maintenance” window, click “Repair“, and then select “Next”. By clicking on “Install”, you can re-install

Microsoft Help instructions to upgrade

  • Visit the official website (See Resources for link,) and download by clicking “I want to download“. Then select “Download Now.” in your web browser and click “Save“.
  • Double-click on the file you just downloaded on your computer to open the installer. Click “Next” in the “Thank you for Downloading” window to begin the file extraction.
  • Unpack the installer files to your computer. Click “Unpack” for unpacking them to the default directory. Click
    Microsoft Help

    Fixing Soffice.Exe Error

    Next” in the “Welcome to the Installation Wizard” window to begin the installation.

  • In the “Customer Information” screen, enter your personal information. Into the “User Name” box, type your user name and into the “Organization” box, enter your organization’s name and then click “Next”.
  • Select a setup type. To perform a complete installation of, click “Next“. By clicking “Install”, you can install the new version of available.
  • After the installation completes, when prompted, you can then select “Finish” to complete the installation.

Once you’ve done this, without having made any mistakes, you would have either repaired the issues in your or upgraded it to its newest version. That will be all the help you need. Thank you for your time, have a great day!

Going about deleting the Microsoft Virus Removal Software

Microsoft Tech Support, MSRT

Deletion of MSRT successful

From its inception several years back, the Internet has become a force to be reckoned with. It has gone on to touch every sphere of humanity. The most of which is economics. Internet has made trade flourish by ensuring the availability of products anywhere and everywhere across the world. But here is where the most number of problems exist. Hackers and virus makers understand an opportunity here. Thus a bulk of all virus attacks has been targeted at stealing confidential information regarding bank accounts and other forms of money.

Malicious Software Removal Tool (MSRT) is Microsoft’s attempt at stopping this relentless onslaught of viruses. The MSRT has been included in Microsoft Operating Systems since 2005, which was back in a time when viruses were less prevalent. It is updated on the second Tuesday of every month, and runs automatically on the background of customer’s computers. It functions to remove viruses, malware and other malicious software and finally reporting it all back to Microsoft. This reporting is done to improve the overall protection.

Then again, users have had working related trouble with the MSRT software. Some of the users have noticed the rather peculiar function of it to delete files which were uninfected. While some other users dislike the auto-relay system which runs in the background, since they want all matters held within the confines of the computer private. Well, the only way to go about it as suggested by Microsoft Tech Support is to delete the software completely. Although it is not professionally advised to do the same as your PC will remain exposed to all attacks. But a good antivirus software might just do the trick.

Here are some instructions from Microsoft Tech Support in going about it.


  • On your desktop screen, at the bottom left-hand corner, you will find the
    Microsoft Tech Support, MSRT

    Deletion of MSRT successful

    Start” menu.  Click on it and then double-click on “Computer.” Or you can click on the “My Computer” icon on the desktop instead.

  • Locate and open the “Windows” folder and double-click the “System32” folder. Scroll down through the System32 folder until you find a file named MRT.exe or MRT.
  • Select and right-click on the “MRT.exe” or “MRT” file and choose “Delete.” There will be message box that comes up, here click “Continue.”
  • Now close the open window. And then go on to reboot the PC to finally remove the program.

Thus the program is finally removed, and you won’t be facing any of those uninfected file deleting and privacy issues.

Microsoft chat support to reconnect a Microsoft Bluetooth Mouse 5000

Microsoft chat

reconnect a Microsoft Bluetooth Mouse

Microsoft Bluetooth Notebook Mouse 5000 was released in 2007 and is compatible with almost all versions of Windows like, Windows 7, Windows Vista, and Windows XP computers. Your computer must either have a built in Bluetooth radio or you should insert a Bluetooth dongle for connecting the mouse as the mouse does not have a receiver.

Instructions to remove Mouse from Device Manager

  • Click on “Start” button at the bottom left corner of your computer screen. In the “Search” text field, type “cmd” (without quotes) and click “cmd.exe” in Windows 7 and Windows Vista. Alternatively in Windows XP, type “cmd” (without quotes) in “Run” box and press “Enter”.
  • In the command prompt box, type “set devmgr_show_nonpresent_devices=1” (without quotes) and then press “Enter.”
  • Type “start devmgmt.msc,” and press “Enter” to open the Device Manager.
  • In the menu bar, click “View” and then click “Show hidden devices.”
  • Double-click “Mice and other pointing devices,” then right-click the “HID-compliant mouse.” Click “Uninstall” and verify your choice to remove the mouse.
  • Type “exit” (without quotes) in the command box, and press “Enter” to close the Device manager.

Microsoft chat instructions to reconnect the mouse

  • By turning on the antenna and adjusting the Bluetooth radio controller software or inserting the dongle on your computer, enable Bluetooth.
  • If you have not used the device for a while, insert fresh batteries into the mouse. By sliding the “On/Off” switch on the bottom to the “On” position, you can toggle the device on.
  • On the bottom of the Microsoft Bluetooth Mouse 5000, press and hold the “Connect” button. Hold this button for five to ten seconds.

    Microsoft chat

    reconnect a Microsoft Bluetooth Mouse

  • Click “Start” from the bottom left corner of your screen and go to “control Panel” and click “Classic View” if you are in Windows Vista or Windows XP. If in Windows 7, click on “Show all Control Panel items“.
  • Double-click on the “Bluetooth Devices“, click the option “Add wireless devices” or “Add.” Select the “Microsoft Notebook Mouse 5000,” then click “Next.”
  • Click on “Close”.

So, that’s how he Microsoft chat support team instructs you to reconnect a Microsoft Bluetooth Mouse 5000. That’s all the information you will need, have a nice day!

Setting Tabs in Microsoft Word

Microsoft chat

Microsoft chat options

Apart from offering us the most competitive operating systems in the world, Microsoft has always sought to cater to our various application needs as well. And the Microsoft Office suite of apps could be rightly described as the most successful in this regard. Well, talking about MS Office, the Word program deserves special mention. MS Word has clearly transcended the boundaries of a basic documentation app, as today we can find in it quite a few innovative features.

In this post, the Microsoft chat crew gives you a comprehensive account on how to set multiple tabs in your Microsoft Word program.

Tabs in Microsoft Word

Tabs have come to be unavoidable elements in contemporary computing. Be it while on the web or when working normally in Windows, most of us could hardly do without opening multiple tabs. Well, the same is possible in your Word program as well. In MS Word, you can avail of four different types of tabs (left, right, center and decimal) as well as two methods for setting them. While the easier method to set tabs is by means of the ruler, the Tabs Command enables you to be more precise. Let’s have a look at both of these methods.

Setting Tabs Using Ruler

The following steps are in order for setting up tabs in MS Word using the ruler:

  1. Commence the procedure by navigating to the View menu and selecting Ruler.
  2. At the left end of the ruler, locate a small box. Click on it to find a list of the type of tabs (left, right, center and decimal). Press the right mouse button and hover over the box in case you can’t identify the type of tab from the picture on the button.
  3. You may now click on the horizontal ruler in your Word window according to the position where you wish to place the tab. A tab mark would now appear on the ruler.

The Tabs Command

Microsoft Chat

Microsoft Chat options

  1. Choose the text for applying tabs.
  2. Navigate to “Format” and select “Tabs”.
  3. Select the alignment for your tabs and enter a value in the Tab Stop Position field.
  4. Finally, click on “Set” to effect the settings.

The above account would surely prove helpful in setting tabs in your MS Word program. For any further assistance, do get in touch with the Microsoft chat support team.

Help for using Easy Transfer

Microsoft Help, Easy Transfer

Setup easy transfer

We can use the Easy transfer facility to transfer files through network to other computer s with Windows 7. This article guides you on how to employ easy transfer over the network.

Instructions for Easy Transfer

Follow these instructions from Microsoft help to use Easy Transfer:

  • Open up the Windows Easy transfer utility in your computer. Click on “Start” and in the search box that appears, type “Windows Easy transfer” and press “Enter”. Now click on the “A network” option.
  • Next, click on “This is my old computer” and write down the key number for Windows Easy Transfer. This key is needed to enter into the new computer when the wizard is run in that system.
  • Now navigate to the “new computer” and click on “Start”. In the search box, enter “Windows Easy Transfer” and press Enter.
  • Click “Next” and then on the option “A network”.
  • Next choose “This is my new computer”.
  • Then click on the option “My Old computer is Running Windows 7”.
  • Proceed by clicking on “Next” and then enter the key that has been provided by the Windows Easy transfer into your old computer and then proceed further by clicking on “Next”.
  • Now the network establishes a connection between the new computer and the old computer. And Windows Easy Transfer checks for files that can be transferred from the old computer into the new one.
  • Once the scan completes, you can choose the files that needs to be transferred to the new computer from the old computer. For this, select the items and then click on “Customize” to choose if you want to transfer stuff other than your documents, like for
    Microsoft Help, Easy Transfer

    Setup easy transfer

    instance your Windows settings, which can also be sent easily. By clicking on the Advanced tab, you can further go deeper on what you want to transfer. After the options have been chosen, you can just transfer the selected files by just clicking on “Transfer”.

  • Once the transfer is finished, a complete list of files is presented to you that have been transferred. Next choose the programs that you would want to install in your computer.
  • Once done, click “Close” to finish.

These steps from Microsoft help can aid you to setup file transfer through easy transfer.

Converting a Word Document into a PDF File

Microsoft Help

Word Document into a PDF File

The PDF file type is one that proves largely helpful for most of us in obtaining and uploading text content on the internet. All that one would need in order to view a PDF file is a version of the Adobe Reader software, which is fortunately available for free. And as such, be it for students or adults, the PDF format is an absolute indispensability and convenience, for viewing and sharing text content.

In this post, the Microsoft help team gives you a comprehensive account on how to convert a Microsoft Word document into a PDF file.

Conversion into PDF Files

None of us need be assisted on how to open or view a PDF file. They are easily available on the web, and as mentioned above all you need is the Adobe Reader program for tapping them. Well, have you ever felt the need to create PDF files? There are some who say that you need the full version of Adobe Reader to create them. But, according to the Microsoft help team, all you would need is the Open Office program to convert Word docs into PDF files. Let’s see how this can be done.

The Procedure

According to the Microsoft help team, the following steps are in order for converting a Microsoft Word document into a PDF file:

  1. To first begin with, you need to launch the Open Office program on your computer. Following which, choose the “Open Office Writer” option for your project.

    Microsoft Help

    Word Document into a PDF File

  2. Select the “File” menu and choose “Open”. Locate the MS Word file you wish to convert into PDF format.
  3. Once opened, you may review the document and do a rough editing if required. Check for any oddball characters and formatting changes.
  4. After having made the required alterations, move the mouse pointer across the toolbar to the icon that reads “PDF”. It would be a red and white box labeled as “PDF” in the bottom.
  5. Rest the pointer on the icon, to bring up a box containing the phrase “Export Directly as PDF“. Select the PDF icon.
  6. You may now name the PDF file and ensure that the format is selected as PDF. Click on “Save”,

Well, that’s it! You’ve successfully converted your Word document into a PDF file.

For any further assistance, you can get in touch with the Microsoft Help team.

Resolving Issues in Vista with Windows Installer

Microsoft Problems

Fixing issues in Vista

Despite having attracted quite a few criticisms for its shortcomings, it could be rightly said that Vista is the first of its kind in many respects. Till its launch, none of us had hardly an idea as to what an impressive GUI should be. The ‘exploding icons’ and ‘desktop gadgets’ were indeed innovations, and have been followed suit in Windows 7 as well. However, as with any other operating system, Vista too is prone to err at times.

In this post, the Microsoft support crew gives you a comprehensive account on how the Windows Installer utility can be used to resolve any issues that you might encounter on your Vista PC.

Resolution via Windows Installer

Windows Installer, as its name suggests is the controller of program installations on your PC. However, it has a couple of other weapons in its armoury that would prove helpful in resolving most of the issues with your Vista PC. Before starting off with the procedure, all you need to do is find another Vista PC that works sans issues. It does not matter at all whether its version is different from yours.

The Procedure

The following steps are to be performed on the Vista PC that is running without problems:

  1. Begin by clicking on the “Start” menu and choosing the “Run” option.
  2. You may now type “regedit” in the provided textbox and click on “OK“, or hit “Enter”, whereby the built-in Windows Vista Registry-Editing program shall be launched.
  3. In the Regedit program, open the item that reads HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver. As the folders are hierarchically structured, you may click on HKEY_LOCAL_MACHINE and then select SYSTEM.
  4. Right click on the file that ends in .reg and select “Export” from the pop-up window. Move the file to a removable medium such as a USB device.

On the Erring PC

  1. Boot the problematic Vista PC and connect the USB device that contains the .regfile.

    Microsoft Support

    Fixing issues in Vista

  2. Go to “Start”, type sfc /scannow in the Run window and hit “Enter”.
  3. Do not restart the PC at the end of the scanning process. Instead, open the saved .reg file, and import it to the registry settings of your erring PC.
  4. Finally, restart the system to effect the changes.

Well, that’s it! You’ve successfully resolved the issues with your Vista PC by means of the Windows Installer utility. For any further assistance, do get in touch with Microsoft support.